VIDEO CUSTOMER SUPPORT PLATFORM
Create a single video customer service portal for both self-service and internal training.
Watch Tour
What Can You Do?
Provide Video Self-service
- Customers can easily access video tutorials and FAQs from a centralized video portal, reducing the need to reach out to customer support..
- Publish your video portal quickly with simple HTML embedding (copy/paste).
- Use the custom fields to attach PDFs, audio files, images, and just about anything that can help the customer resolve their issue.
Improve Internal Training
- Upload your onboarding videos, monthly training sessions, and live classes.
- Organize your training content and make it easy to find with tags, metadata, playlists, playlist folders, and many other tools.
- Share specific playlists with new hires to help them focus on the content that matters the most.
Personalize Support
- Send personalized video answers. Record video messages with the built-in screen recorder and email them to your customers.
- Let customers record videos to better explain their issues and upload the video without even logging in.
- Send thank you videos after resolving a ticket to thank the client for their time.
Measure Engagement
- Track employee progress on internal training with our detailed Deep Analytics.
- Identify popular topics in your help center by finding out which customer support videos are watched the most.
- Understand customer engagement when and for how long customers watch each video.
Simple To Setup
Add Your Content
Upload and import media files (even large ones) from your local drive, web server, or third-party sites, such as YouTube and Vimeo.
Organize
Place related videos in а playlist and related playlists in a folder (collection). Make your content easy to find with tags and metadata.
Publish In Seconds
Embed a single video, an entire playlist, or even a collection of playlists by copy/pasting the universal embed code on your website.
Share Easily
Use the universal shareable links to quickly and securely share videos with customers and colleagues.
POWERFUL VIDEO MANAGEMENT
Drag And Drop
Quickly move files between playlists and playlist folders with a simple drag and drop.
Instant Search
Start typing, and our search engine will give you results instantly.
Bulk Update
Select multiple items and change the title, description, settings, and more.
PROTECT SENSITIVE CONTENT
GET REAL-TIME INSIGHTS
Video Performance
Track engagement regardless of where your support videos have been shared.
Video Engagement
Get statistics per individual viewer to identify the customers or colleagues that need help.
Big Picture Stats
Break down video content statistics by location, company, and other factors.
BRAND YOUR VIDEO PORTAL
PROVIDE SUPPORT WORLDWIDE
WORKS WITH YOUR SYSTEMS
FREQUENTLY ASKED QUESTIONS
Yes, absolutely. You can do this with the API library. See this page for more information.
If you’re on an iOS device, you can use the EzeCaster mobile app, which also allows you to stream live. Alternatively, you can log in through your web browser on any iOS or Android device, just like you would on a desktop computer.
No, the admin panel does not require any third-party plugins to be used.
You can clone videos from the panel without having to upload the video multiple times. This is especially great if you wish to have multiple sets of analytics or playlists. Here is a quick video on this subject.