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VIDEO CUSTOMER SUPPORT PLATFORM

Create a single video customer service portal for both self-service and internal training.

Watch Tour

What Can You Do?

Provide Video Self-service

Customers can easily access video tutorials and FAQs from a centralized video portal, reducing the need to reach out to customer support..
Publish your video portal quickly with simple HTML embedding (copy/paste).
Use the custom fields to attach PDFs, audio files, images, and just about anything that can help the customer resolve their issue.

Improve Internal Training

Upload your onboarding videos, monthly training sessions, and live classes.
Organize your training content and make it easy to find with tags, metadata, playlists, playlist folders, and many other tools.
Share specific playlists with new hires to help them focus on the content that matters the most.

Personalize Support

Send personalized video answers. Record video messages with the built-in screen recorder and email them to your customers.
Let customers record videos to better explain their issues and upload the video without even logging in.
Send thank you videos after resolving a ticket to thank the client for their time.

Measure Engagement

Track employee progress on internal training with our detailed Deep Analytics.
Identify popular topics in your help center by finding out which customer support videos are watched the most.
Understand customer engagement when and for how long customers watch each video.

CREATE YOUR VIDEO CUSTOMER SERVICE PORTAL

Try all features for 15 days. No contract. No credit card needed.

Simple To Setup

Add Your Content

Upload and import media files (even large ones) from your local drive, web server, or third-party sites, such as YouTube and Vimeo.

Organize

Place related videos in а playlist and related playlists in a folder (collection). Make your content easy to find with tags and metadata.

Publish In Seconds

Embed a single video, an entire playlist, or even a collection of playlists by copy/pasting the universal embed code on your website.

Share Easily

Use the universal shareable links to quickly and securely share videos with customers and colleagues.

POWERFUL VIDEO MANAGEMENT

Drag And Drop

Quickly move files between playlists and playlist folders with a simple drag and drop.

Instant Search

Start typing, and our search engine will give you results instantly.

Bulk Update

Select multiple items and change the title, description, settings, and more.

LEARN MORE

PROTECT SENSITIVE CONTENT

ACCESS CONTROL

- Enjoy complete control over who can watch your videos with per-user privacy controls.

VIDEO ENCRYPTION

- Secure your content with military-grade encryption that protects your know-how.

SECURE SHARING

- Embed training videos, reports, and other confidential content and limit access.

CREATE YOUR VIDEO CUSTOMER SERVICE PORTAL

Try all features for 15 days. No contract. No credit card needed.

GET REAL-TIME INSIGHTS

Video Performance

Track engagement regardless of where your support videos have been shared.

Video Engagement

Get statistics per individual viewer to identify the customers or colleagues that need help.

Big Picture Stats

Break down video content statistics by location, company, and other factors.

LEARN MORE

BRAND YOUR VIDEO PORTAL

CUSTOM BRANDING

- Customize the look and feel of your video portal to make it consistent with your other support channels.

WHITE-LABELING

- Erase all traces of our branding and even use your own domain name if you wish.

MANAGE THE EXPERIENCE

- Adjust player appearance, colors, and controls.

Learn More About Branding >

PROVIDE SUPPORT WORLDWIDE

ANYWHERE, EVEN CHINA

- Deliver customer service videos for your customers anywhere in the world, even in Mainland China.

ON ANY DEVICE

- Agents and customers can upload video replies and watch videos on smartphones, tablets, computers, and smart TVs without having to log in.

NO BUFFERING

- The Multi-bitrate Global CDN delivers your content fast around the globe and adjusts the quality in real-time to provide seamless playback.

WORKS WITH YOUR SYSTEMS

EASY TRANSITION

- Import your existing support videos by simply copy/pasting the links in the admin dashboard. Agents can register with their social media accounts.

QUICK INTEGRATION

- You can easily connect StreamingVideoProvider to your CRM or help desk software using the all-purpose API.

NO HIDDEN COSTS

- We provide the necessary infrastructure to host your videos. There is no need to purchase additional hardware or software.

CREATE YOUR VIDEO CUSTOMER SERVICE PORTAL

Try all features for 15 days. No contract. No credit card needed.

You May Also Be Interested In...

Video Hosting

Pay Per View

Privacy & Security

Deep Analytics

Uploading & Encoding

Content Management

API

Video Players

Content Delivery Network

Online TV

Multistreaming

Screen Recording

FREQUENTLY ASKED QUESTIONS

Yes, absolutely. You can do this with the API library. See this page for more information.

If you’re on an iOS device, you can use the EzeCaster mobile app, which also allows you to stream live. Alternatively, you can log in through your web browser on any iOS or Android device, just like you would on a desktop computer.

No, the admin panel does not require any third-party plugins to be used.

You can clone videos from the panel without having to upload the video multiple times. This is especially great if you wish to have multiple sets of analytics or playlists. Here is a quick video on this subject.

VIDEO CUSTOMER SUPPORT PLATFORM

What Can You Do?

Provide Video Self-service

Improve Internal Training

Personalize Support

Measure Engagement

Simple To Setup

Add Your Content

Organize

Publish In Seconds

Share Easily

POWERFUL VIDEO MANAGEMENT

Drag And Drop

Instant Search

Bulk Update

PROTECT SENSITIVE CONTENT

ACCESS CONTROL

VIDEO ENCRYPTION

SECURE SHARING

GET REAL-TIME INSIGHTS

Video Performance

Video Engagement

Big Picture Stats

BRAND YOUR VIDEO PORTAL

CUSTOM BRANDING

WHITE-LABELING

MANAGE THE EXPERIENCE

PROVIDE SUPPORT WORLDWIDE

ANYWHERE, EVEN CHINA

ON ANY DEVICE

NO BUFFERING

WORKS WITH YOUR SYSTEMS

EASY TRANSITION

QUICK INTEGRATION

NO HIDDEN COSTS

You May Also Be Interested In...

FREQUENTLY ASKED QUESTIONS

Can I integrate StreamingVideoProvider with my own web application?

How do I manage my library on a mobile device?

Do I have to install any browser plugins to manage my videos?

Can I duplicate videos directly from the video panel, or do I have to re-upload them?